Like you, Landmark has been monitoring the COVID-19 developments closely. Considering the time of year with the upcoming tax deadline along with the health and safety of our employees and clients, maintaining operations is a priority. We are committed to upholding the quality of your service while taking every precaution possible to protect everyone. We are all impacted in some way by this pandemic, and Landmark has been planning and working to ensure continuity of service.
HERE’S WHAT YOU NEED TO KNOW:
Landmark will remain open. For the immediate future, many of our professional staff will work remotely, and our offices will be thinly staffed to achieve the goal of “social distancing.” We have invested heavily in technology and are able to provide excellent client service regardless of physical location. We will answer emails and phone calls as quickly as possible (please be patient with us!) and our staff will work to meet your needs.
Alternatives to face-to-face meetings: We strongly encourage alternatives to in-person meetings and on-site visits. Our team members will be available by phone, email, or video conference. While our offices will remain open, we encourage you to utilize technology. For previously scheduled meetings, we will contact you to discuss alternatives or reschedule as needed.
Exchange of Information: Please continue to use our secure portal as much as possible to send/receive documents. This is available through our website here. For curbside delivery or pick-up, call our office when you have arrived and one of our staff members will grant you access.
As returns and other reports are completed, we encourage you to receive delivery of these items electronically. We will contact you when these documents are ready and will answer any questions you may have regarding the electronic review and/or signature process.
Elimination of staff travel: We recognize that most of our clients are facing these same issues. Outside travel is one of the biggest areas of exposure. While eliminating fieldwork is not ideal, it is in the best interest of our clients and staff as we practice “social distancing.” Any clients scheduled for onsite fieldwork in the next month will be contacted with alternate options.
Tax deadlines: The Federal and Arkansas tax due date to file and pay 2019 taxes has been extended to July 15. The due date for first quarter estimates has been extended until July 15th for Federal, but remains April 15th for Arkansas. We encourage you to provide us your tax information as quickly as possible to allow us ample time to plan for these upcoming deadlines.
We will continue to meet deadlines during this challenging time, and we appreciate your flexibility. We will keep you up to date on any future developments impacting both individuals and businesses so you can plan accordingly. Be on the lookout for additional eblasts and social media postings.
If you have any questions or concerns, please reach out to your Landmark contacts. Thank you for your understanding and support during this challenging time. We wish you and your family good health.